Roland DG boosts Service and Support presence in WA

Roland DG Australia, a leading manufacturer of wide format inkjet printers and printer cutters is pleased to announce major moves to bolster its service and support offering to its customers in Western Australia, today.

After extensive training at Roland DG's Head Office, Stephen Jones has been appointed to the position of Service Technician, Western Australia. Stephen’s appointment signifies the first direct employee Roland DG has posted in WA and reflects the company’s growing focus on serving customers through its Roland DG Care initiatives in the state.

Stephen brings with him a raft of skills and experience servicing customers in Western Australia through previous roles and a background in offset printing and electro-mechanics. His skills include colour monitoring, troubleshooting, planning and resourcing for equipment maintenance, which guarantee Stephen will be highly effective during his visits with customers.

Further bolstering the company’s focus in the Western Australia market, Roland DG has also nominated a new service agent 'All Things Dental' in the medical/dental sector to support, service and strengthen relationships with DGSHAPE dental customers.

"Stephen’s resourcefulness, experience and enthusiasm for helping customers, aligns perfectly with the company," says Roland DG Australia Service Manager, Brett Humphreys. "We are excited to welcome Stephen to the Roland DG family, and look forward to the value he will add to our service and support offerings under the Roland DG Care umbrella".

Brett further noted “Having a company like 'All Things Dental' come on board to bolster our service to dental customers demonstrates our commitment in the Western Australia market and the importance our company places in the region."

Roland DG Managing Director John Wall commented further saying that “through this investment of human resources, strategic focus and customer support we will enhance our service offering to dealers and customers in Western Australia to align with the industry-leading customer service we provide in other states."

For more information on Roland DG Care and to contact the Service and Support Team, click here.