After-sales support affects how smoothly a business runs and equally, business profitability can be boosted or battered through production efficiency or inefficiency. Roland DG Care was developed for that purpose - to help our customers at all stages of their lifecycle with Roland DG and to drive the smooth operation of their business.
Encompassing support, service and warranties, Roland DG Care underpins smooth operation, and ensures that professional users and beginners alike, can use Roland DG products with peace of mind.
With Roland DG Care, customers are guaranteed the best service and support in the industry, whether they’re a start-up or they’ve been operating for decades, sole-owner-operators or employing a team of staff, with one Roland DG device or several.
Through this article, we’ll outline the foundations of Roland DG Care from product purchase and installation, through to servicing, maintenance, support, training and other value-added services.
We offer a lot so there’s a lot to digest, but our intention is to make customers aware of all aspects of Roland DG Care, so you can benefit from the many services on offer.
Warranties
All Roland DG products (including printers, cutters, 3D products, and dental mills) are guaranteed for a period of twelve months from purchase, subject to the Standard Express Warranty conditions.
In addition, we also offer extended warranties for an additional 2 or 4 years of guaranteed on-site service, available for many of our wide format printer devices.
To take advantage of our extended warranty support, register your device online, then ensure your inkjet system uses our premium OEM inks throughout its life and is serviced regularly and in accordance with the product maintenance booklets and Product User Manuals by authorised Roland DG Service Technicians.
Visit our website to check if your device is eligible for an extended warranty according to our Extended Warranty Products List.
Roland DG Engage
Starting from the time you buy your Roland DG equipment, Roland DG Engage offers a dedicated installation and training service where you’re connected directly to Roland DG to enhance your customer experience from the day you receive your device, throughout its lifecycle; no matter where you’re located in Australia.
For a one-off fee, customers can receive knowledge and expertise directly from us through our fully trained and certified Roland DG installation and software training specialists. Roland DG Engage allows you to get the most out of your equipment from day one.
Mike Smith from Advanced Group P/L explained his experience with Roland Engage like this ”The installer was experienced, with a wealth of knowledge on the product and the software… we couldn’t recommend him more highly!”
Request Roland DG Engage with your dealer when you purchase your equipment or visit our website and complete the online enquiry form.
RolandClinic
RolandClinic is a support initiative introduced to help customers, get the most out of your Roland DG equipment and software once you’re up and running.
RolandClinic sessions give you the opportunity to book a free one-on-one consultation with our Roland DG technical and product specialists, either over the phone, via video conference or face-to-face. You can bring along materials, tools, files and any questions or issues you have, that our experienced staff may assist you with.
Bookings are essential so simply register online to request a RolandClinic session.
Fixed Price Service Guarantee
Converse to the general ‘in-life’ our Fixed Price Scheduled Service program gives customers peace of mind because they know the price of their scheduled preventative maintenance service for their wide format printer, upfront.
Fixed Price Scheduled Servicing is available on scheduled preventative maintenance visits for all Australian customers running genuine OEM Roland DG ink, and is provided to any Roland DG customer in or out of warranty.
Based on fixed pricing of $150 for metro and $300 for non-metro areas, all services are conducted by our dedicated network of Accredited and Authorised Service Technicians. Labour and parts pricing varies by model, but customers can visit our web page to find out the total cost based on their printer model so you can budget accordingly.
Additionally, customers can bundle their Fixed Price Scheduled Servicing into their Roland Rental Plus and Roland Rental Platinum packages where the 6 monthly preventative maintenance services are charged, interest free, at a fixed monthly cost over the term of their loan.
Roland Academy Online
Roland DG's Training Solutions are an important part of our commitment to our customers. Staff at every level can leverage the technical, software and installation training and support offered through Roland DG’s Training Solutions, at any stage of their lifecycle with Roland DG.
Roland DG Academy Online Training Courses can help customers and their staff expand their skills from the comfort of their home or office. From only $39pp, attendees participate in small group training, in 1-2 hour sessions delivered by expert Roland DG trainers.
Kym Henderson from Willprint Shepparton, who has now attended three courses said: “Our instructor was both knowledgeable and engaging, no question went unanswered, and he encouraged everyone present to join in and create discussion. Thank you for running these, what a great thing to be able to offer your customers to make them feel confident and supported with their machines.”
Find out more, including course information, dates and registration details on our web page.
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Cartridge Recycle Program
In our industry, one way we can all contribute to reducing our impact on the environment is by recycling empty inkjet cartridges. We’ve developed our Cartridge Recycle Program in partnership with Close the Loop® (Australia’s largest recycling and resource recovery company for imaging consumables) to ensure the simple and efficient collection of customers’ empty Roland DG inkjet cartridges. Close the Loop reuses or recycles 100% of every inkjet cartridge collected and it doesn’t cost a cent to participate.
Close the Loop Resource Recovery has certified that Roland DG recycled a total of 4,970kg of printing materials in 2021 and 2022 with ‘zero waste to landfill’ – a saving for the environment we’re proud of.
Play your part to help the environment by simply returning your used Roland DG inkjet cartridges to your local dealer or give them to your Authorised Roland DG technician at your next scheduled visit so they can be returned for recycling. For more information on how you can help the environment though our Roland DG cartridge recycling program visit our page.
Roland Rental
Another pivotal life stage we acknowledge for our customers is business growth (specifically production increases) or expansion/diversification (e.g. Into new product offerings) – that may require customers to purchase new Roland DG equipment.
Roland Rental, Roland DG's trusted finance program, makes it easy for customers to purchase Roland DG equipment without the upfront expense.
With a simple online finance application process and fast approval, Roland Rental allows customers to make monthly payments through the term of their repayment contract with no lump sum to pay at the end when they own their equipment.
Customers like Brian Brown, Macarthur Signs and Graphics have been delighted with Roland Rental “We cannot fault the ease of getting finance through Ecolease/Roland Rental… The staff are always easy to deal with and prompt… They are the best service provider we have used!”
If Roland Rental appeals to you, Roland Rental Plus, which allows customers to tailor their finance package to include extras such as service costs, insurance and Roland Academy courses, might be even more attractive?
Click through to learn more about Roland Rental and Roland Rental Plus or download the brochure.
Through Roland DG Care, our customers are fully supported, at every stage of their lifecycle to ensure the smooth operation of their Roland DG devices and production processes.
For more detail on each topic, and for free downloadable resources including User Manuals, Service Maintenance Checklists, Material Safety Data Sheets and more, visit the Roland DG Care page.