Service Agent Profile: Jared Doig, Colorpro Solutions Pty Ltd

Jared Doig has over 19 years’ experience working for and with Roland DG in South Africa and has developed extensive skills and technical expertise servicing the entire range of Roland DG machines from cutters, engravers, decorators, milling machines and dental solutions through to all types of printers including desktop, flatbed and large format models.

Jared began his career as a Service and Support employee of Roland DG South Africa in 2005 before establishing himself as an independent ‘Technical Dealer’, responsible for the full lifecycle of selling, installing and servicing Roland DG equipment in South Africa. As a result, Jared has developed an intimate understanding of customers’ needs and feels strongly about ‘helping small businesses’. He views his role as being ‘a partnership with his customers, so they know they can trust and rely on him when they need support’.

Recently emigrating to Australia with his young family, Jared has transferred his wide-ranging knowledge of Roland DG products and will now apply it to his work here.

Being an Authorised Service Agent

Jared says that this is an “opportunity to leverage my extensive experience in the Sign and Display industry to deliver exceptional service and support. With a deep understanding of the technical side of the business and a strong focus on the Roland DG brand, it allows me to play a key role in ensuring that customers receive the highest level of expertise, whether through maintenance, technical support, or tailored solutions.”

He goes on to say, that “this role not only strengthens client relationships but also drives their success, as I stay at the forefront of advancements and innovations within the industry.”

Feedback on Roland DG’s products

Jared has high-praise for Roland DG products saying “in my experience they represent the pinnacle of quality, reliability, and innovation in the printing industry. Having been deeply involved with these machines for nearly 20 years, I've consistently witnessed how their user-friendly design, precision, and durability empower businesses to thrive.”

Jared also believes “the brand's continuous advancements in technology ensures that their solutions remain at the forefront of the market.” Roland DG’s commitment to delivering high-performance equipment and comprehensive support aligns with his own “dedication to providing exceptional service and helping clients achieve long-term success.” 

Working with Roland DG

Jared is proud to work with Roland DG saying “being a part of the Roland worldwide brand team has been an incredibly rewarding experience. I've loved the sense of unity and collaboration that comes from working with such a global network.”

Working in the Service and Support area is particularly rewarding for Jared because “the seamless cooperation among the service staff, regardless of location, fosters a real sense of community. It's inspiring to see how we all share the same commitment to excellence and customer satisfaction, which makes working together feel effortless. The global support network truly enhances the value of the Roland DG brand and reinforces the shared passion we all have for helping our customers succeed.”

As an experienced and highly qualified service provider to Roland DG customers across the southern states of Australia, we’re delighted Jared has chosen to transfer his wide-ranging knowledge of Roland DG products and apply it to his work here. Our Roland DG customers will reap the benefits of his expertise, skills and care for many years to come.