Roland DG Australia is a leading global provider of wide format inkjet print solutions, dental milling, 3D milling and engraving technologies. Through innovation and technology, Roland DG is committed to delivering new and exciting opportunities to its customers in more than 200 countries across the globe – transforming their imagination into reality.
Service Manager
Summary:
We are seeking a highly motivated and experienced Service Manager to oversee the delivery of exceptional customer service. The successful candidate will be responsible for managing a team of service professionals, ensuring that all customer inquiries and concerns are addressed in a timely and efficient manner, and maintaining high levels of customer satisfaction. They will also come with wide-format printing experience, in Roland DG products preferably.
Responsibilities:
- Manage technical services staff
- Ensure that members of staff are attending to their daily tasks as outlined in their respective job descriptions and meet their agreed KPIs.
- Managing and overseeing service delivery in-house or on-site;
- Providing technical and service support to partners and end users;
- Managing of customer technical needs;
- Overseeing service agents’ activities; Spare parts inventory control advice; liaise with RDG Japan on technical and strategic service issues;
- Warranty spare parts credit approval;
- Overall overseeing of the service activities and services provided;
- Review and analyse internal service processes;
- Provide strategic advice on service and warranty programmes;
- Budget preparation, tracking and Targets;
- Management of ongoing team training requirements and certification in accordance with Japanese KPI’s
Qualifications:
- Management skillsets with the ability to manage internal and external personnel
- Degree or similar in technical fields or relevant commercial or practical experience, with relevant Roland DG solutions knowledge desirable
- Knowledge of Electrical circuitry and or relevant certifications for working with 120+ volts
- 2+ years wide-format Printer experience
- 5+ years of experience in a service management role
- Technical organizational and problem-solving skills
- Strong leadership and management skills
- Customer service focused
- Excellent communication and interpersonal skills
- Ability to work collaboratively with other departments and stakeholders
- Strong problem-solving and decision-making skills
- Knowledge of relevant regulations and standards
- Ability to analyse and determine improvements by optimising workflows, and eliminating waste
Why Join Us?
Our Head office in Australia is excellently located on the beautiful Northern Beaches of Sydney, with ample parking, gyms, shops and cafes and other amenities nearby. We pride ourselves on creating an environment of continuous improvement, where all staff feel valued and rewarded.
- Free on-site parking
- Access to free and confidential Employee Assistance Program
- Access to extensive lifestyle, wellbeing and financial discounts and benefits
- Employees receive birthday and service anniversary vouchers
- Celebrate monthly social events
- Career development opportunities
- Supportive leadership team
- Excellent team culture
To grow with a globally renowned business and supportive team, please forward applications to hr@rolanddg.com
We look forward to hearing from you!
*Australian residents only with full work entitlements
Sales & Technical Specialist
About the Role
We are seeking a Sales and Technical Specialist to join our dynamic team, focusing on sales, technical service, and support for our innovative Dental products, You will work within the Oceania region, delivering exceptional support to both end-users and our dealer distribution network.
This role is ideal for a dedicated professional with experience in sales and technical support within industries such as dental milling, 3D Equipment industry, or related fields. A strong focus on customer service, training, and solutions-based problem-solving is essential.
Key Responsibilities
- Provide sales, technical service, and phone/in-person/remote support for products across Oceania.
- Develop and deliver high-quality training to dealers and end-users.
- Conduct installations, evaluations, and assessments.
- Maintain accurate documentation of service activities, customer interactions, and CRM data.
- Support product launches, tradeshows, dealer events, and education sessions.
- Collaborate with internal teams to meet customer needs and drive growth.
What we are looking for
To succeed in this role, you should have:
- A background in technical sales and or support, in dental milling, 3D Equipment industry, or similar fields.
- Strong problem-solving skills and a proactive approach to technical challenges, e.g. IT systems, hardware troubleshooting, and CRM Platforms; Salesforce advantageous.
- Excellent communication skills to deliver clear technical advice and training.
- Flexibility to travel regionally and interstate as required.
- A valid Australian Driver’s License.
- Permanent Residency or Australian Citizenship.
Why Join Us?
At Roland DG, we offer:
- In-house training and career progression opportunities.
- A supportive team culture and experienced mentors.
- Competitive salary plus incentives.
- Access to extensive lifestyle, well-being, and financial benefits.
- Social events and a positive work environment.
To grow with a globally renowned business and supportive team, please forward your resume and cover letter to hr@rolanddg.com.
Contact
Roland DG
If you wish to know more about any of the roles listed on this page, please send a cover letter and resume to hr@rolanddg.com.
About Roland DG Australia
Click here to learn more about Roland DG Australia.