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Visit Roland DG Care for a range of after sales support and customer care solutions, to book in a service, or download various support resources.Roland DG Care
Following its beginning in 1981, Roland DG established a comprehensive customer services and support capability now called Roland DG Care to ensure that its products continue to perform well for many years, thereby increasing customers’ peace of mind and ensuring the smooth operation of their businesses. The goal of the Global SE Awards is to recognize SE abilities both regionally and globally and motivate them to raise the standard of Roland DG Care even further.
The first Global SE Awards was held in 2013. The second worldwide competition was expanded to include emerging nations and regions. A total of 440 certified SEs from 50 countries and regions participated in 15 local competitions. The winners of these competitions were then brought together for the final contest held in Japan to compete for the title of World Champion. 21 finalists from 18 countries and regions competed in three challenges including practical and written exams to demonstrate their superior abilities as Service Engineers.
In the practical exam where contestants had to replace the inkjet heads in the company’s wide format inkjet printers, they were judged not only on the accuracy of their basic maintenance work and the quality of their performance, but also on the care and thoroughness displayed in the handling of machines and parts, based on the idea that the products belong to customers. The challenge also provided opportunities for observation and learning by opening the tests to other SEs for viewing, which encouraged the sharing of skills and individual know-how. In the practical exam of printer troubleshooting, contestants’ problem-solving skills were tested by intentionally setting up situations that went beyond the contestants’ normal assumptions. In the written exam, contestants were judged not only on the knowledge required for maintenance work, such as analysing graphics printed with inkjet printers and analysing schematics of machine electronics, but also on their abilities to satisfy a wide variety of customer demands.
Named Champion of the Second Global SE Awards was Terry Carpenter with 14 years’ experience representing authorized Roland DG reseller Far From Normal located in Fargo, North Dakota, U.S.A. “I had a wonderful time learning new things and meeting all the other finalist SEs from around the world,” Carpenter said. “The competition expanded my understanding and knowledge base. To be able to tap into that larger network of SEs really helps. What I learned from the competition was to take your time, be careful and do things step-by-step. Even when you know what you’re doing, it’s important not to rush.”
Alexandre Geraldi, contestant from Brazil whose performance earned him second place in the competition, said of his work: “I had to perform under pressure, but it was good because, in real life, we are always pressured by the customer. The customer cares a lot about his equipment, his business, his family – and we have a very important role when working on their machine. To our customers, a machine is not just a machine -- it’s a dream of success.”
Peter De Bont of Belgium finished in third place. “There were things I learned during the competition which will help me to solve problems easier and faster in the future,” he said.
Roland DG’s Chairman and President Masahiro Tomioka praised the fine efforts of all who participated. “I really respect your participation in this competition as Roland DG representatives from all over the world. In order to provide optimum solutions to our customers, it is essential that SEs provide the finest on-site services around the world to ensure that Roland DG products deliver the outstanding quality they are designed for. As the best SEs in the world,” Tomioka said, “you are all expected to be the leaders in your respective regions while continuing to demonstrate and refine your skills and communication abilities.”
Roland DG sells its products in more than 200 countries and regions around the world. According to Mr. Takaaki Koshita, general manager of Roland DG technical services, the company is creating an online system to share information and promote cooperation in real time with not only those who participated in the contest, but with all Roland DG SEs around the world. “By combining the Global SE Awards competition and our online systems, we hope to build customer service and support systems that are the best in the world,” he said.
For further details of the Global SE Awards and the prize-winners, please visit http://www.rolanddg.com/se2015.html.
*About Roland DG Care Certified Service Engineers
Roland DG offers a certification program for its service engineers in order to provide uniform high-quality service to our customers worldwide. SEs are instructed in how Roland DG products are built and receive in-depth training on how to carry out product installation, make repairs, conduct inspections and maintenance. Only after passing practical and written exams proving that they possess appropriate knowledge and skills can trainees be approved as certified SEs.
Sydney, Australia, November 4, 2015 — Roland DG Corporation, a leading worldwide manufacturer of wide format inkjet printers and printer/cutters, today announced the launch of its new Texart XT-640 inkjet printer for the textile printing industry.
The XT-640 is a dye sublimation transfer*1 printer designed for the production of a wide range of applications including sportswear, fashion, soft signage, interior decoration, promotional merchandise and much more. The XT-640 features dual print heads to achieve production print speeds of 41m²/hr to 63m²/hr and high speed modes up to 102m²/hr*2. The rail and frame structure has been reinforced to enable highly detailed printing with precise ink droplet placement. A new, more convenient Feed Adjuster at the front and back of the printer provides even tensioning and prevents skewing of the media. Optimised for textile printing, Texart ink delivers bold and vibrant colours and deep, rich blacks. Adding orange and violet inks increases the colour gamut and allows for exceptional reds, oranges, deep blues and purples, while light cyan and light magenta provide subtle gradations, beautiful skin tones and a remarkably fine level of detail. ErgoSoft Roland Edition RIP software, developed especially for Roland DG by ErgoSoft, the premier RIP provider in the textile printing industry, is available with the XT-640.
According to Gino Farina, Sales and Marketing Director for Roland DG Australia, the XT-640 meets the needs of professional textile production with excellent output performance and image quality. “In October 2014,” he said, “Roland DG launched the RT-640 as the first product in the Texart brand lineup. With the RT-640, we looked for a wide range of textile decoration applications, including sports and fashion apparel, soft signs such as polyester banners and flags, curtains and other interior décor as well as promotional goods and personalised gifts. Since the RT-640’s launch, we have confirmed the demand for higher volume production in this area. The XT-640 was developed as the ideal solution to meet this need.”
Regarding market potential, Gino said: “In the fashion apparel field, trend cycles are becoming shorter as seen in “fast fashion” and the desire for personalisation that represents individual preferences and lifestyles. Within these trends, there is growing demand for digital printers that can quickly provide custom one-off and small-lot production. Also,” Gino continued, “in the field of sports apparel, highly functional polyester materials such as sweat-absorbing, quick-drying and dry-touch features have become popular. There is increasing focus on dye sublimation transfer printers that can produce patterns and logos simultaneously while avoiding the uncomfortable seams inside that arise due to post-process sewing.
Prior to the XT-640’s launch, Roland DG acquired OEKO-TEX® Standard 100, product class I*3 certification, ensuring the safety of textile items printed with the XT-640 using Texart ink. Our aim,” Gino said, “is to provide print businesses not only with excellent productivity and image quality, but also with added value including safety and eco-friendly aspects.”
Among the long list of features contributing to the XT-640’s productivity and ease of use, the Roland Ink System uses 1 litre ink pouches to ensure long-run printing. In 4 colour mode, the system provides two litres per colour. The proprietary Roland Ink Switching System automatically switches to the backup ink pouch when the primary pouch runs out. Further enabling unattended operation, Roland Printer Assist allows users to check printing status from anywhere in the building using an iPad app.
To learn more about the Texart XT-640 visit www.rolanddg.com.au/xt or call us on 1800 500 119.
*1 Dye sublimation transfer is a printing method that transfers illustrations, photos or other images that are printed in inverse on transfer paper with sublimation ink to polyester or other textiles using heat.
*2 Print speed will be dependent on suitability to the chosen application and production workflow.
*3 A worldwide examination and certification system verifying that textile products do not contain substances that are harmful to health. Product Class I certifies the safety of textile products for babies and toddlers aged up to 36 months, whose skin is sensitive, and these products are required to achieve the strictest of standards.
Sydney, Australia, October 27, 2015 — Roland DG Corporation, a leading manufacturer of wide format inkjet printers and printer/cutters worldwide, today announced the launch of its new SOLJET EJ-640 wide format inkjet printer.
With dual staggered print heads, an integrated tri-heater system, rigid industrial design and high-capacity 1-litre ink cartridges available in 4 or 7 colour configurations, the EJ-640 is built for optimum performance and productivity. New EJ INK was developed to drastically reduce running cost, with savings of 35% over other printers on the market. In a mirrored CMYK ink configuration, the EJ-640 achieves speeds of up to 102m2/h. New Roland VersaWorks Dual RIP software processes both PDF and PostScript files, including files with transparencies.
According to Gino Farina, Roland DG Australia Sales and Marketing Director, “Today’s sign market is typified by intense competition due to the spread of wide-format inkjet printers and the increasing demand for quick delivery of high quantities with low operating costs. The new EJ-640 addresses these issues by delivering excellent productivity and quality with low ink costs.”
Special attention has been given to high-volume users. A rigid shaft holds long and heavy rolls securely, and a newly developed Feed Adjuster ensures the smooth progression of media through the printer and onto the take-up system. Meanwhile, the powerful heater and blower prevent ink from bleeding during take-up. In 4-colour CMYK mode, up to two litres of ink can be loaded for each colour. With the Roland Ink Switching System, continuous printing is possible overnight without worrying about ink running out. When the primary ink cartridge runs out, its backup begins supplying ink automatically. Unattended operation is further facilitated by Roland OnSupport which sends and email to your smart phone, tablet or computer when a job is finished or ink is running low.
“While the EJ-640 is built for exceptional productivity,” Farina adds, “the other aspects for which Roland DG is renowned, such as image quality and reliability, are maintained without compromise.” The rail and frame structure has been reinforced to enable precise ink droplet placement for vivid image quality even at higher speeds. Roland VersaWorks Dual RIP reproduces images with beautifully smooth gradations. In addition to dual CMYK, a seven-colour ink configuration consisting of CMYK plus Light Cyan (Lc), Light Magenta (Lm), and Light Black (Lk) is available for enhanced reproduction of greyscale gradients, natural skin tones and photographic images.
Farina concludes, “Since 1988, Roland DG has supported the growth of the sign industry by employing new digital technologies and providing products that truly make a difference. With the EJ-640, we continue to provide the best solutions to support print services providers.”
Permanently imprint items with text and graphics.
Permanently imprint items with text and graphics.
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