Events / Training
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News / Press
03-Dec-2013 Printer Maintenance Over the Holiday Break
If your Roland printer is not going to be used for up to 3 weeks please ensure the main power (rear of machine) is left ON and the sub power (front control panel) is left OFF, also ink cartridges must be left with plenty of ink remaining.
If your printer is not going to be used for a longer period than 3 weeks or you would like to discuss please contact Roland DG support email@example.com or call 02 9975 0000 so we can be prepared for your return in the event any problems occur.
If there is a power failure there is not much you can do about it, when the power returns the machine will return to the same state. The print heads will be capped during this time so there should be nothing to worry about.
For those of you who may need technical assistance our technical team will be here during the Christmas period. This year we will be closing on the public holidays, as well as the 27th December. It might also be a good idea to make sure you all check your supplies and keep a spare set of ink so you are not caught out.
Once again, the team at Roland DG wishes you a safe and happy holiday period. See you all next year!
27-Nov-2013 25th Anniversary Celebrations
Roland DG Reflects on 25 Years of Innovation and Looks to another 25 years of Success into the Future
Sydney, Australia, November 27, 2013 – Leading provider of wide-format inkjet printers, printer/cutters and 3D milling and engraving solutions, Roland DG Australia, celebrated it’s 25th year of business in Australia with a special Open House and exclusive invite only Cocktail party on Friday 22nd November.
“We would like to thank all our customers, partners and long time friends who attended the event last Friday to help us celebrate this milestone,” said John Wall, General Manager, Roland DG Australia. “We are looking forward to the next 25 years as we strive to build upon our strong foundation of supplying quality products backed by excellent customer service.”
Established in 1988, Roland DG Australia was one of the first international subsidiaries of Roland DG Corporation Japan. Since then, Roland DG Australia has grown from strength to strength to become a leading supplier to the Australian sign and display industry, and also active across many new markets including the growing Dental CAD/CAM market.
Guests to the Open House and evening event experienced a visual feast with the recently updated Creative Centre featuring fresh and colourful designs flowing across the walls, a gallery of fine art and photography, plus an array of creative samples from Roland technology including personalised ping-pong bats and balls and branded USB keys handouts printed on the new VersaUV LEF-20. The completely new 3D and Dental section was an eye opener for many as they were amazed at some of the exciting new 3D and Dental technologies available.
The new training room facilities also hosted several workshops and presentations throughout the day on new Roland products, VersaWorks® features and tips on special effects printing. For Sean D'Cunha from Postnet, the highlight of the day was no doubt winning the lucrative door prize – a $4000 Erebus Motorsport V8 Supercar corporate hospitality package for the Sydney 500 V8 round.
Wall continued, “Our new expanded Creative Centre facilities allow us prepare for the future and put even more focus on our customers, by providing more samples for inspiration, more equipment for demonstration and enhanced training facilities.”
Visit the Roland DG Creative Centre in Sydney to see the upgraded facilities or contact Roland DG on 02 9975 0000 to arrange a demonstration in Sydney or Melbourne to test how the latest Roland technology can benefit your business.
See all the photo highlights from the events on the Roland DG Flickr channel.
08-Nov-2013 First Contest for Worldwide Service Engineers
Hamamatsu, Japan, November 7, 2013 - Roland DG Corporation (TOKYO: 6789), the world's leading manufacturer of wide-format inkjet printers and 3D devices, announced the successful run of its first-ever SE Awards of the World contest. Held at its Hamamatsu headquarters from October 28-30, 2013, the test of knowledge and technical skills drew twenty highly-skilled service engineers selected by Roland DG subsidiaries worldwide.
The goal of the first SE Awards of the World is to raise the high-quality and uniform maintenance services provided by Roland Care to the highest global levels. Takaaki Koshita, General Manager of Technical Services, Global Sales Operations, explained the planning behind the event: "We wanted to create a world-class contest that would showcase the technical expertise service engineers had cultivated through daily practice, while giving them the motivation to further improve their skills and raise Roland DG's overall service quality. With service quality excelling along with product quality, we see a strengthening of our brand image that projects trust and stability."
With sales offices located around the world, Roland DG provides a comprehensive customer support system consisting of our "Creative Center," "Academy" and "Care" to contribute to the development of our customers' businesses. Creative Centers offer a rich, creative showcase of application samples to inspire the imagination, and invite customers to experience the full potential of our products. By creating an environment where customers can easily share ideas and consult with us about their businesses, we continue to offer them new business ideas as well as solutions that can transform those ideas into reality. Academy offers seminars and workshops to our customers worldwide, designed to help them utilise our equipment and software to the maximum potential and acquire the skills they need for their businesses. Care provides a broad range of customer services and support including maintenance and troubleshooting to ensure that there are no obstacles preventing the work from getting done.
The contest included trials such as exchanging inkjet heads in company printers and repairing broken machines. There was also a written exam that tested hardware and software knowledge. All participants were required to be as precise and efficient as possible. The event saw service engineers carefully considering each challenge and drawing upon the knowledge and skills honed daily in the workplace as they competed to become the very first world champion.
In the end, it was Mr. Yannig Van de Wouwer, a service engineer in Belgium with 9 years' experience, who claimed the title of champion. "I went through all the necessary preparations for participating in the contest, but I never would have thought I could become the champion," said Yannig upon receiving his award. "I don't even know what to say. All I know is that I hate doing anything half-heartedly, so I always aim to do my absolute best. I like to think this award is proof of the value of that kind of attitude." Asked what his next goal would be, Yannig responded, "During the contest, there were some questions that were outside my realm of knowledge. Looking back, I know I could have done better. First thing I want to do is strengthen those areas where my knowledge was lacking."
Roland DG President Tomioka was on hand to deliver the opening comments for the award ceremony. "I would like to express my appreciation and respect for all the service engineers from around the world who have come to participate," said Tomioka. "Your participation in this contest proves that your knowledge and skills are truly world class. The work of service engineers is not usually highlighted, but it is the service engineers who perform the important work of gaining user trust and creating long-lasting fans of our company. I look forward to seeing you maximise your technical prowess and customer satisfaction skills. I know you will continue to grow to be leaders among our service engineers."
While our overseas sales account for over 80% of company sales, the diverse markets and business environments in which we operate are growing more complex. To better respond to these and future changes and strengthen global sales and services, R&D, and production systems, Roland DG is working on a structural reform plan called "GlobalOne." The plan aims to unify our global business units and unleash our collaborative potential to establish new businesses and further cultivate markets in emerging countries. As we promote our GlobalOne initiative under highly competitive market circumstances, we consider it one of the most important activities to deliver high-value, standardised services to our customers around the world in order to keep them and turn them into lifelong Roland DG fans. With the SE Awards of the World, we seek to continue providing a place to exchange knowhow and best practices that will foster a culture of constantly improving high-quality service across the entire group.